Raw Materials, Refined Style
At Rack n Rail, we craft bespoke furniture from industrial materials with bold design and sustainability in mind. Proudly made in the UK.
Shop by Categories
Free Standing
Free Standing
Wall Mounted
Wall Mounted
Handrail
Handrail
Shelving & Storage
Shelving & Storage
Table Leg
Table Leg
Console table
Console table
Lucite Acrylic
Lucite Acrylic
Rack on Wheels
Rack on WheelsCheck out our
KOFNI Industrial Dining Table Legs
PILVA Outdoor Stair Railing Variable Angle Handrail
The Smarter Wardrobe Alternative
Have questions?
Frequently Asked Questions:
Orders and Shipping
Q1: How long does it take to process my order?
All orders are processed within 1 business day (Monday to Friday), excluding public holidays).
You will receive an email confirmation once your order has been dispatched.
Q2: What are the delivery times within the UK?
Standard delivery typically takes 2–3 business day (Monday to Friday) after dispatch.
Tracking information is provided via email once your order ships.
Q3: Do you ship internationally?
Currently, we only deliver within the United Kingdom.
Q4: Which shipping providers do you use?
We use trusted couriers, including Royal Mail, DPD, and Evri, to ensure safe and timely delivery.
Q5: Is shipping free?
Yes, standard UK delivery is free on all orders.
Q6: Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact us immediately at info@racknrail.co
Address changes are only possible before the order has been dispatched.
Returns, Exchanges, and Refunds
Q1: What is your return policy?
You may return eligible items within 30 business day (Monday to Friday) of receipt.
Items must be in original condition, unused, and with all packaging intact.
Q2: How do I initiate a return?
Contact us via info@racknrail.co to request a return.
We will provide the return authorisation and the approved return address.
Q3: How long does it take to process a refund?
Refunds are processed within 10 business day (Monday to Friday) after receiving the returned item.
Refunds are issued via the original payment method.
Q4: Can I exchange an item?
Yes, exchanges are available within 30 business day (Monday to Friday) of purchase.
Contact us to request an exchange, and we will guide you through the process.
Q5: Are there any return shipping costs?
Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
Payment and Billing
Q1: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, UnionPay, Elo, Diners Club, Maestro, Google Pay, PayPal, and Shop Pay.
Q2: Is VAT included in the price?
Yes, all product prices include VAT as required by UK law.
Q3: Is it safe to pay on your website?
Absolutely. We use secure, PCI-DSS-compliant payment gateways to guarantee the complete protection of your financial data.
Q4: What if there is a problem with my payment?
Contact your payment provider for initial guidance.
If the issue persists, contact info@racknrail.co and we will assist you promptly
Product Questions
Q1: Are your products covered by warranty?
Yes, all products are covered by the manufacturer’s warranty and protections under UK consumer law.
Q2: How do I know the product fits my needs?
Product descriptions, images, and specifications are available on each product page.
For further assistance, contact our customer support at info@racknrail.co
Q3: Can I request a bulk or wholesale order?
Yes, please email info@racknrail.co with your requirements, and we will provide you with pricing and availability information.
Contact and support
If you have any further questions, feedback, or issues, please contact us:
Phone: +447588202705
Email: info@racknrail.co
Business Hours: 10:00 AM-7:00 PM (Mon-Fri), Greenwich Mean Time (London).
We aim to respond to all enquiries within 24 hours during business days.
